FAQ's
Frequently Asked Questions
How far in advance should I order?
The more notice the better – we love to be organised! As all our items are made to order, we require a minimum of 7 days notice and 14 days notice if ordering 'paint your own' biscuits. If you would like to lock in a date but are not sure what design or theme you would like let’s chat.
Can you copy a design I have a picture of?
Due to the nature of the creative and design process, we do not replicate the work of other dessert artists. No two designs are the same – even two That Tattooed Baker designs. We welcome and will use your inspiration photos or mood boards to create something you will love, however we reserve the right to use our creative discretion.
Do you cater for dietary requirments?
We are able to offer vegan and gluten free alternatives for the majority of our menu - please reach out to us BEFORE ordering.
Every effort is made to ensure there is no cross contamination, however your order is made in a kitchen that handles ALL allergens.
Shortbread Biscuits: Flour, Butter, Sugar, Vanilla Extract. Allergens: Gluten, Dairy
Fondant: Sugar, Glucose Syrup, Palm Oil
Vanilla Sponge: Self Raising Flour, Butter, Sugar, Eggs, Vanilla Extract, Baking Powder. Allergens: Dairy, Gluten, Eggs
Chocolate Sponge: Self Raising Flour, Cocoa Powder, Butter, Sugar, Eggs, Vanilla Extract, Baking Powder. Allergens: Dairy, Gluten, Eggs
Lemon Sponge: Self Raising Flour, Butter, Sugar, Eggs, Vanilla Extract, Baking Powder, Lemon Zest. Allergens: Dairy, Gluten, Eggs
Lemon & Blueberry Sponge: Self Raising Flour, Butter, Sugar, Eggs, Vanilla Extract, Baking Powder, Lemon Zest, Frozen Blueberries. Allergens: Dairy, Gluten, Eggs
Almond Sponge: Self Raising Flour, Ground Almonds, Butter, Sugar, Eggs, Vanilla Extract, Almond Extract, Baking Powder. Allergens: Dairy, Gluten, Eggs, Tree Nuts
Vanilla Buttercream: Butter, Icing Sugar, Vanilla Extract. Allergens: Dairy
Chocolate Buttercream: Butter, Cocoa Powder, Icing Sugar, Vanilla Extract. Allergens: Dairy
Almond Buttercream: Butter, Icing Sugar, Vanilla Extract, Almond Extract. Allergens: Dairy, Tree Nuts
Strawberry Conserve: Strawberries, Sugar, Lemon Juice, Gelling Agent: Fruit Pectin
Raspberry Conserve: Raspberries, Sugar, Lemon Juice, Gelling Agent: Fruit Pectin
Cherry Conserve: Morello Cherries, Sugar, Lemon Juice, Gelling Agent: Fruit Pectin, Acidity Regulator: Citric Acid
Lemon Curd: Sugar, Eggs, Lemon Juice, Preservatives, Butter, Water, Gelling Agent: Agar. Allergens: Egg, Sulphites, Dairy
Blueberry Conserve: Blueberries, Sugar, Lemon Juice, Gelling Agent: Fruit Pectin
Salted Caramel: Sweetened Condensed Milk 39%, Glucose Syrup, Sugar, Water, Salt, Gelling Agents: Fruit Pectin, Sodium Citrates. Allergens: Dairy
Biscoff: Caramelised Biscuits, Vegetable Oil, Sugar Syrup, Raising Agent, Soya Flour, Salt, Cinnamon, Rapeseed Oil, Sugar, Emulsifier: Soya Lecithins, Citric Acid. Allergens: Gluten, Soya
Nutella: Sugar, Palm Oil, Hazelnuts, Skimmed Milk Powder, Cocoa, Emulsifier: Soya Lecithins, Vanilla. Allergens: Tree Nuts, Dairy, Soya
Chocolate Ganache: Dark chocolate (Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass, Emulsifiers: Soya Lecithins, Flavouring, Cocoa Solids 33% minimum, Milk Solids 20% minimum, Cocoa Solids 54% minimum), Double Cream. Allergens: Dairy, Soya
Swiss Meringue Buttercream: Egg Whites, Sugar, Butter, Vanilla Extract. Allergens: Eggs, Dairy
Brownie: Dark chocolate (Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass, Emulsifiers: Soya Lecithins, Flavouring, Cocoa Solids 33% minimum, Milk Solids 20% minimum, Cocoa Solids 54% minimum), butter, sugar, eggs, cocoa powder, flour. Allergens: Dairy, Soya, Eggs, Wheat
Do you offer catering or corporate orders?
Absolutely! Let’s chat about how we can spoil your staff or clients, or help to make your next event extra special.
Will you photograph my order?
Unfortunately, we cannot guarantee that every order will be photographed. If you want to preserve the delicious memory of your occasion or event, make sure you take a few snaps before it’s all gone! We reserve the right to take and use photographs before, during and after the process of making your order which we may use for marketing, advertising and promotional purposes without any compensation to you.
Where do I collect my order from?
You will collect your order from Rumney, Cardiff. Once you have placed an order (hooray!) you will receive a confirmation email with our address and we will be in touch the week of your order to organise a collection window.
Do you offer delivery?
Yes we do! A delivery fee will apply, based on the travel distance and time it will take - please give us a message BEFORE ordering.
Do you organise custom toppers?
We do! And in fact we prefer to source all of your design details from start to finish. It ensures your design is cohesive, colours match and it is the correct size. I work closely with my designer to ensure it matches the vision we have discussed.
Do you offer postal orders?
Yes absolutely! All our biscuits can be posted across the UK - we use RoyalMail Tracked 24 service.
Orders that fall under 'Small Parcels' are £5.60 and orders that are 'Medium Parcels' are £9.20 - the correct postage fee is automatically calculated at checkout.
If you would like to place multiple orders that require different dispatch dates, separate orders will need to be placed.
Please read our T's & C's before placing a postal order.
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